Internet Marketing Through Prospects – Your #1 Sales-Channel

I’m tired… it’s raining… it’s Debi’s birthday today… and I’ve got a doctor’s appointment in 40 minutes.

So, we’re not going to get as far today as I would have liked (or planned to).

That stated: Today’s post may be brief but it’s vital nonetheless.

Why? Because we’re going to spend a few minutes taking the question I posed on Friday even further.

Just to jog your memory, here it is again…

“what you would do differently if you really saw…
your prospects as your best sales-channel?”

The implications of such a simple question are profound.

In fact, you can view what I’ve been doing on this blog for the past few weeks as the beginning of my answer.  But it’s only a start.

Tomorrow, I’ll go into greater detail about what I mean by that.

But for today – I’m going to give you a hint – it’s a quote from my friend Joseph Jaffe.

It’s from his newest book, Flip The Funnel:  How To Use Existing Customers To Gain New Ones.

On page 221, it reads…

“Web sites are not ends unto themselves; they are simply a means to an end.  You don’t want your customers to move into your stores – you want them to buy into whatever you’re selling and take it with them into their own homes, where they consume it, share it, and tell their friends and families that they enjoyed it.  So why would you expect something different from the Web?  Consumers’ digital homes are their Facebook profiles, blogs, and custom-created communities.  That’s where they “live” in the digital world, and that’s where we need to be invited to hang out from time to time, not the other way around.”

There’s a very deep (and profitable) thought buried between the lines of what Joseph wrote.

I’ll expand on it tomorrow – But I’d love to know what it means to you… (so tell me in the comments)

To help Joseph’s quote mentally marinate I am reprinting pages 56-60 from The Attention Age Doctrine 2 here:

Six Places Your Prospects Meet to Talk About You

1. Blogs and Forums: There’s almost a 100% chance that there are some influential blogs in your niche.1-prospect are publishers

It’s more than likely that these blogs have high ranking on a lot of long-tail keywords that you would desperately like to rank highly for.

That’s just the half of it too – because in addition to having a lot of the traffic that you want, they also have something else. Do you know what that is?

Trustability.

That’s right:  The public has begun to trust bloggers more than traditional media or even legislators.  Hmmm….. they got the eyeballs and they got the trust – you definitely want to participate in that channel.

But it doesn’t end there -  it only starts there.


2. “Expert” Sites: Today’s interconnectedness also allows for everyone to be a recognized expert in something.2-prospects are experts

Don’t believe me?  How about this: Encyclopedia Britannica has a fraction the entries as Wikipedia. Which has only been around for a few years (Britannica has been around for more than a century) and already has multiple the number of entries.

More experts – more distinctions right?

Do you know what the experts in your niche are saying about your products – about your company, about your category of products or your section of the marketplace?

You should. If you haven’t explored the world of expert opinion, I strongly suggest you do it sooner rather than later and get educated quick.

And before we leave Wikipedia, let me tell you about another site: ProductWiki.com.

It’s similar to Wikipedia in that it relies on its community of users to create content for its site.  However instead of providing information on topics – contributors are supposed to write neutral product descriptions and reviews to provide people who are researching a purchase decision the information they need to make an informed purchase.

It’s the future my friend. It’s only a matter of time until whenever and whoever is about to make a purchase decision will instantly see what the world has to say about it first.

3. Broadcasting Sites: Check out these eye-opening stats from the Wall Street Journal:3-prospects are broadcasters

  • According to comScore, almost 70% of the online population has watched online video and the average consumer watches 73 minutes of online video a month.
  • YouTube has grown from roughly 58,000 monthly visitors in August 2005 to more than 20 million in August 2006.

And here’s some more interesting stats from my favorite online research provider e-marketer:

  • 123 million Americans will view online video at least once a month in 2007.
  • 26% watch funny videos at least once a week.
  • 66% of video viewers have watched online video ads and 44% have taken an action on what they had seen.
  • 76% users tell a friend about a video they have seen.

And here’s the most recent research from the public company comScore for July of 2007 (NASDAQ:SCOR):

  • Nearly 75 percent of U.S. Internet users watched an average of three hours of online video during the month.
  • Americans viewed more than 9 billion videos online:
    • Google Sites once again ranking as the top U.S. video property with nearly 2.5 billion videos viewed (27.0 percent share of videos), 2.4 billion of which occurred at YouTube.com.
    • Yahoo! Sites ranked second with 390 million (4.3 percent).
    • Fox Interactive Media came in 3rd with 298 million (3.3 percent).
    • Viacom Digital came in fourth with 281 million (3.1 percent).
  • Online viewers watched an average of more than three hours of online video during the month (181 minutes).
  • The average online video duration was 2.7 minutes.
  • Nearly three out of four (74.2 percent) U.S. Internet users viewed video online.
  • The average online video viewer consumed 68 videos, or more than two per day.

Doesn’t that sort of distribution just make you salivate as a marketer?

I mean, it’s absolutely incredible – and it’s only continuing to grow.  And here’s the thing, your prospects and customers are already broadcasting and receiving.

Once again, it’s just another reason to treat your prospects as your best marketing channel instead of the old way of thinking about them as targets for your sales messages.


4. Networking Sites: Remember high school — where everybody knew everybody?4-prospects are networkers

Well, the Internet is quickly starting to feel the same way!

The rise of social networking sites has been unreal.

In fact, it seems social networking sites are quickly becoming the best way to find people who can answer questions, help your business grow, and put you in touch with people who previously might have been beyond your reach.

What does this mean for your business?

Well, it means everyone all of sudden knows a lot more people to talk to.  It’s the main reason why word-of-mouth marketing has become a buzzword with business owners, advertisers, and professional marketers.

Everyday people just like you and me are now having real and tangible effects on the discussions in our marketplace.

And as you can see, this trend shows no end in sight, which means we better get used to it and adopt to this new world.

That’s one of the reasons I’m writing this doctrine.

You need to know this before it’s too late.

5. Product Review Sites: Would you buy this book?5-prospects are critics

A lot of people have. And you know what… they’re not that happy with what they got.

Mr. Trudeau is a great example that we haven’t yet arrived at a fully democratized marketplace.  His use of infomercials stimulates impulse purchases by the thousands.

But mark my words – this will  eventually catch up with Trudeau and every other marketer who relies on impulse purchase.

Each and every day, more and more people use cell phones to cruise the Web.  And over time, you’ll see that new sites and new software will enable you to instantly bring up a score of some sort that will give an overall probability of the prospect being happy with the purchase.

Amazon’s been doing it for years – and the data supports the fact that it makes a big difference.

My best guess is well before 2010 (remember:  I wrote this in 2007) there will be the group collective scoring system I am referring to. And the company that dominates that market will become a billion dollar company overnight.

Lastly, let’s look at one more way your prospects are controlling which messages get eyeballs and which ones don’t…


6. Social Bookmarking Sites: Digg and other social bookmarking sites aggregate, categorize and review news stories and articles.6-prospects are editors

Digg for example has hundreds of thousands of members trolling the Internet each day looking for stories – and they nominate stories they believe fellow members of the Digg community will find interesting and useful.

Any Digg reader can vote -  giving a story a thumbs up or thumbs down on any submitted item.  A real-time scoring system determines which stories should move up all the way to the front page and which ones should get buried.

This means that your e-zine articles, blog posts – pretty much anything you write for online distribution — will be reviewed by real people (not software) to determine if it’s worthy of others’ attention.

———————————————————————-
Scary, to think I wrote that almost 3 years ago…

If you haven’t read the Doctrine 2… you really should download it today.

Alright – got to run… tell me what you what you think all this means… and tomorrow get ready for me to blow your mind!

To higher profits and beyond,

Rich Schefren



Share this article

Become a fan of Rich Schefren

Share post on facebook

Comments:
  • http://www.designerprofits.com Sean O’Sullivan

    Hi Rich

    Happy Birthday to Debi :)

    As a general statement – the more I learn, the more I am fascinated by the process of learning.

    Specific statement – I read your Attention Age Doctrine 2 hot-off-the-press, as you say must be 3 years ago. What’s really interesting to me, is how much more sense it makes to me now than it did then.

    It’s not that the facts didnt make sense then; it’s not that I didnt get your points; it’s not that I disagreed with the thrust of what you said. I understood it at an intellectual level. It took time – too much time – to integrated it into my own reality.

    Learning by it’s nature must be incremental. It can be rapid, but it still has to be incremental; one lesson built on another, one neural link underpinning the next.

    The business opportunity in helping people learn what they need to know, to succeed in business & life, is pretty much without limit. You know that.

    I see two key challenges for people delivering educational, training or coaching services in general, AND for people delivering professional or technical services in the Internet arena generally (because of the rate at which this continues to move).

    Firstly – people dont know what they dont know, and won’t pay to learn (or have) what they aren’t aware of in the first instance. These are our “unknown unknowns”, as Rumsfeld labelled them (bet he’s not used to being quoted on marketing forums LOL).

    If anybody asks me how to address this – all I have to do is point them to your site. Educate them. At the first level.

    Secondly – and this is the much greater challenge – in general, people really dont appreciate the distinction between “knowing” and “being”. Learning something intellectually is pretty easy. Integrating it into your behaviour – your automatic patterns – your being; that’s hard. But it’s where results come from.

    If we claim to educate – we must make sure the client has taken action and has experienced change; not just updated the list of things they think they know.

    I think this is a note to myself more than anything else, by the way. :)

    Also – just to give credit where it’s due. The fact that that’s a 3-year-old report that captures the power of social marketing so well; impressive. Reminds me why I’m here right now.

    All the best – Sean

  • http://www.specialistmetalworkskills.com Carl Huxley

    Hi Rich,
    Social media marketing is the future. I read Funky Business by Kjell Nordstrom & Jonas Ridderstrale a few years back. They were talking about internet tribes and how it’s possible to find a niche for almost anything. They were also talking about a business being flexible. It’s a long time since I’ve read it but as I remember they talked about the ideal company being set up along the lines of a movie production team i.e. bringing the best talent together for a project then disbanding once it’s over.
    I thought it was the way forward then but this is even more relevant now.

    In developing my own website I soon realised that it has limitations. I regularly check the stats but they only give numbers and keywords. They don’t tell me about the people behind those.
    Using social media it’s now possible talk to people and mould your products and services to their needs. It’s a great opportunity if you genuinely care about the people that you do business with.

    I hope the weather improves and you’re feeling better tomorrow. Have a nice day with Debi and recharge your batteries!

    Kind regards,

    Carl

  • http://www.strategicprofits.com Rich Schefren

    thanks sean – i always enjoy your comments and i agree with everything you said here. i’ll pass the birthday wishes along too!

  • http://www.strategicprofits.com Rich Schefren

    thanks carl – i read that book a few years ago too! funny how that works… isn’t it.

    i love clicktail to help me better understand my visitors – you might want to check them out – and you can get a free account (that’ll give you lots of info) to get started with.

  • http://www.NahyanInc.com Nahyan

    Cool.
    I like the concept of looking at customers as a source for marketing, and especially the quote (part on being in their digital home).

    Also, the section on moving away from impulse buying, since that’s not going to be possible/viable for a longterm business.

    Future: It would be great to know how to generate that word of mouth. Beyond the “give incredible value” points, what can be done on a small scale to get people talking.
    Ex. this series you’re doing on the blog, what other ideas are there to really get people interacting about our businesses (content)

    Thank you and take care

  • http://www.strategicprofits.com Rich Schefren

    glad you like it nahyan…

    we’ll spend some time at some point talking about the factors that increase word of mouth… but for now think about counter-intuitive concepts. these tend to spark an “aha” and stimulate sharing of the ideas more than your mainstream advice.

    there’s more… but that’s one of the most powerful ones i know.

  • http://www.copywithresults.com Sandi Krakowski

    Rich-

    Growing your business with your current customers is so much easier and the life of the customer grows as well. When we become the go-to resource & they love us it can become like ‘family’ in a very serious way! They don’t want to go elsewhere, they want all of the people they know to join them and our business grows with a lot less effort.

    People love to herd & when we serve them with excellence EXACTLY as they have told us to serve them (because we’re paying attention to their cues, their comments and their lead) growing a business is a blast! :)

    Trying to constantly recruit, build rapport and convert new clients is very outdated when social media, networking and the INFLUENCE of your existing clients can be your ‘micro-bots’ out there advertising, marketing and growing your business for you!

    Great post as always… Happy Birthday to Debi & I hope the doctor’s visit was just a checkup to say ‘you’re doing a great job keep up the good work!’

    Blessings to your family Rich!
    Sandi Krakowski

  • http://www.strategicprofits.com Rich Schefren

    Thanks Sandi… Yes the doctor visit was just a checkup.

    And I agree with you 100%.

    Retention is the new acquisition.

    There’s immense power in that single sentence. But being masterful in this area requires more than being able to make sexy promises. It requires that you deliver masterfully on the promises you make.

  • Sandi Krakowski

    That is powerful!! Putting that above my desk!
    Retention is the acquisition. Wow! Gotta let that sink in.

    I’ll be watching for what you bring next Rich! You are amazing!

    Sandi

  • http://www.NahyanInc.com Nahyan

    I agree, that one hit me too.

    “Retention is the new acquisition” – awesome

  • http://bizfunding101.com/freewebinar Gwen

    Hi Rich!…among those 6 places, it’s the broadcasting sites that really I really like. I always use YouYube in particular for my business.

    Gwen
    Get $150,000 Unsecured Biz Credit Lines

  • Pingback: 3 Steps To Explosive Marketing & Lead Generation | Online Business

  • http://www.strategicprofits.com Rich Schefren

    thanks gwen… but my point is to get your prospects doing that… that’s where the real power is.

  • http://www.strategicprofits.com Rich Schefren

    sandi and nahyan… glad you like that phrase… i wish i could claim credit for it… but i can’t. it comes from joseph jaffe in his new book – i referenced it in the post above.

  • http://howtogetrichfast.net/how-to-get-rich-from-the-internet Get Rich From The Internet

    Rich, I really enjoyed this post you just wrote here. Though, you said that, you wrote this post in 2007 but it is still as informative as any current information you would seen today online. I had been following your writing for years now and want to admit that you are a marketing legend.

    In this post, what you actually mean is that, if any marketer want to sell more stuff then they had to get involve and engage their customers in some ways. And to build up relationship and likability along the way. Wow, this post really resonate within me. I like that my buddy…keep coming with fresh ideas for us all. Talk to you soon…