Marketing An Online Business With Credibility… Believability… And Proof!!! (part 4)

Today, we’re continuing the series on how get and leverage credibility, believability and proof to boost your online business.

And we’re heading down the home stretch…

We’ve now covered 12 methods you can employ.

In our first post Marketing An Online Business? Step #1 – Create Credibility, we covered:

  1. The Powerful Demonstration
  2. Results In Advance
  3. Marquee Clients
  4. Track Record
  5. Powerful Associations
  6. Unique Mechanism

In our second post Marketing An Online Business? Step #2 – Boost Believability, we covered:

  1. Displays Of Knowledge
  2. Personal Endorsement
  3. Case Histories
  4. The Sinatra Test

In our third post Marketing An Online Business? Step #3 – Pile On The Proof! , we covered

  1. Innovation & Being On The Cutting Edge
  2. Leveraging Research & Studies

And today we’re going to add 4 more to your tools to create the credibility you deserve.

Before we dive in – I just  want to say thank you if you’ve been commenting.  I really appreciate it.

Your feedback has been incredibly useful to me in figuring out where to go next.  Plus it provides me immediate feedback… making posting here …. addictive!

OK, let’s get going…

#13
Media Mentions

What It Is: Having you or your company mentioned in the media.  It can be as small as being quoted… to as big as a full profile piece.   No matter its size it’s valuable and can be leveraged.

Why It’s Powerful: When a media outlet of any sort (positively) mentions you or your company it adds massive credibility.  Most entrepreneurs recognize this – however, what they don’t realize is how simple it is to get in the media.

Don’t believe me?  Keep reading and I’ll explain how you can nudge your way in.

How To Do It: There are many strategies that will get you media attention – and there’s no way I can be exhaustive here – but let me give you three that you might not have thought of.

1 – Cultivate Relationships – Do you know WHO the journalists are that would cover stories related to your market?  And more importantly, do they know YOU?  My guess is your answer to both is NO.

And that’s a big mistake.  You see, when a journalist needs an expert’s opinion you want to have “contact real-estate” in their Rolodex.  Often times, they’re rushing to meet a deadline – so they’ll call someone they know to get a quote or perspective to include in their story… and you want to be that expert.

What this requires is:

  1. Start following the media outlets you’d like to appear in…
  2. Identify the journalists that are covering areas related to yours…
  3. Start following their stories…
  4. Reach out to them when they’ve written a particularly good piece or if you’ve got a great follow-up piece. (Maybe even blog about their good stories)…
  5. Stay in touch…
  6. Eventually – you’ll get the chance…
  7. Be as accommodating  as possible, as useful as you can be for them…
  8. Cultivate the relationship going forward.

Below you’ll see links to three articles I appeared in last year on CNN.com

All of these came about because of a relationship I cultivated with Emily Maltby of CNN.

You can do the same… All it requires is patience and persistence.

2 – Develop Interesting Hooks – Journalists are always looking for interesting and valuable stories to report on.  So, make it easy for them.  Come up with a great story yourself!

Once you’ve begun to develop relationships with journalists -having a great story really supercharges your publicity.

When I had my hypnosis centers we were in the media frequently.  And usually it was caused by this strategy.  Two that come to mind…

  1. A story about a travel agent who was afraid to fly came in for phobia relief (and it worked)!
  2. A story about a teacher who brought her daughter in to improve her grades with hypnosis (and it worked)!

The media eat up stories like this in a heartbeat.  So, you’ve got to look at your business from the outside and ask yourself “where’s the interesting story here?”  Brainstorm as many answers to this question as possible – and keep at it.  Usually you’ll know when you’ve got something juicy.

When you’ve got a really good one and feel confident about it – shoot a quick (and short) email to one of the journalists you’ve already put on your hit list.  If he or she isn’t interested approach the next one, and so on and so on… till you find a journalist that bites.

3 – Conduct Fascinating Studies – A backdoor approach to getting in the media is to conduct interesting surveys.  I’m not an expert at this, but I have several clients who are.  And they’ve reaped tremendous rewards because it.

For example, when the recession first got underway – I could’ve conducted a survey about how entrepreneurs were planning to adjust.  I could’ve listed several options, Like….

  1. Invest more in their own education to grow their business during difficult times.
  2. Cut back on bigger projects and look for smaller quick wins.
  3. Fire at least one employee.
  4. Outsource more to developing countries.

Can you see how if any of these were a clear winner, it could make an interesting story?  I can see the headlines now…

  1. Entrepreneurs Investing More In Themselves To Grow Their Businesses In The Recession
  2. Entrepreneurs Are Cutting Back And Looking For Quick Hits In The Midst Of The Recession
  3. Entrepreneurs Tightening Their Belts And Handing Out Pink Slips
  4. Entrepreneurs Placing “Help-Wanted” Signs… Overseas!

See how easy that was?

What interesting surveys could you start conducting that would provide a good hook for a journalist?  Remember if you want their attention you’ve got to do more than meet them halfway.  You’ve got to make it easy for them.

You can run the survey on your blog, email your list, or if it’s juicy enough run pay-per-click to the survey.  Try it… you’ll see.

Example: I could show you countless examples of how I’ve done this… and maybe in a future post that will be appropriate.  Today I want to press on… so let me share just two.

I told you about Emily Maltby from CNN.com – here are three articles she wrote, that yours truly was quoted in….

And of course, once you get mentioned you want to broadcast that to the world.  Here’s one of the footers from our home page…

Media Mentions

Next…

#14
Leveraging Social Proof

What It Is: By appearing popular you often seem more credible.

Why It’s Powerful: The logic is… if others find this person or this company’s information valuable… I guess it is.

Example: There are many ways to show popularity.  Here are a few examples…

  1. The number of Twitter followers…
  2. The number of Facebook fans…
  3. The number of RSS readers…
  4. Your Alexa ranking…
  5. The number of comments on your blog post…
  6. etc.

Think about it – I know for me, when I go to a blog and I see lots of RSS subscribers, or lots of comments – my interest is always piqued.  What about you?

How To Do It: This comes back to two basic concepts.  Create Value & Engage.  You’ve seen me do both on this blog as of recently – so just keep paying attention to what I am doing and see what ideas it stimulates.  Also, if you haven’t already, read this post I did two weeks ago…

Online Business Tip:  How 3 Blog Posts Cause Explosive Traffic, Engagement, And Profits

Next…

#15
Being A Specialist

What It Is: When you specialize, the logical leap is you know more about that area than a generalist would.

Why It’s Powerful: As any market evolves it fragments.  As a market fragments there becomes more and more experts who specialize in certain sub-areas of the market.  Think about it…

You use to buy sunglasses in department stores… now there are stores who just sell sunglasses.

You use to go to a general lawyer…. now there are lawyers who specialize in divorce, accidents, malpractice, etc…

You use to go to your local garage to get your oil changed… now there are places like Jiffy Lube who just do oil changes.

I could go on and on.  But the point here is that you can easily boost your credibility by specializing on a specific area of your market.

Example: If you had a new puppy that was in desperate need of house training – and you cracked open the yellow pages or did a local search in Google, who would you choose?

Would you choose the puppy training specialist or a simple dog trainer?  Well, you want to be the specialist that solves important problems in your marketplace.

Here’s a slide from The Final Chapter (you have read that right?)…

Markets Fragment

Look at it – what I was showing here is how online marketing was fragmenting.  And therefore there’s always an opportunity to become a guru (if you so choose) or a market leader in a certain area.

When Internet Marketing was just starting out there were simply generalists.  Then it started to fragment.  Notice how the third row is a subset of online advertising… And the fourth row is a subset of Pay Per Click.  In other words, each row below is a subset of one box above.

Now, this is an old slide, the slide would be much bigger today – to incorporate many more sub-niches and along with it…. many areas where an Expert is needed.

How To Do It: Look at your niche – identify the current fragments – rank them in size (base that on search volume, site popularity, etc…) – determine if there is already a well entrenched expert in each of these fragments – if not, you just spotted your opportunity (if it fits with your strengths).

If all the fragments are already occupied by an entrenched expert  - then look at the three biggest sub-niches and think through how they might be divided in the future.  Pick the one you believe will be sizable and with a head-start you’ll be able to outshine others.

#16
Client Contests

What It Is: Incentivize your clients to get results through a contest and publish their success stories for the world to see.

Why It’s Powerful: When you see mounds of success stories from average people, the implications are overwhelming that what you do gets results.

It’s sad but true – most people need more than just their possible success to light a fire under them.  So, when you incentivize success you usually generate a lot more success stories for your clients.  And when they are publicly displayed it can be some of the best advertising you could ever do.

So your clients are more motivated to get results, and…. to document them for you in a very compelling way.  There’s also been a few studies that show that clients who participate successfully in these types of contests (even when they don’t win) are much more likely to become raving fans of you and your company.

Example: The best example that comes to mind is Bill Philips.  Do you remember his book Body For Life? It was crammed packed with the submissions of the previous years contests.  Which further implied his methodology and his supplements worked.  You see, it wasn’t enough to be in phenomenal shape to motivate many, but…. throw in a Lamborghini and a hundred thousand in cash to go along with a super-fit body and all of sudden everybody becomes a gym-rat.

While we haven’t done this recently in our programs – it is something we plan on doing soon in both Founder’s Club and our Business Growth System.  I’ll keep you posted on that.

But one contest we had that had spectacular success was a video contest for The Attention Age Doctrine II – when it was all said and done – we had hundreds of our readers create videos promoting the doctrine.

It built tremendous traffic for our site, boosted downloads of the report, got us hundreds of new clients, and got my first gig in front of Google, Microsoft, and Yahoo.

If you want to check out the winners (they’re quite good) – here they are… We Have Our Winners

How To Do It: While this is simple, it’s not necessarily easy.  But here’s how to start.  Think about the result that is most desired by your prospects.  Once you know that – figure out a way to have a big contest for your clients on achieving that same result.  Obviously the better the prizes, the better participation.  And if you’re planning on doing this in a big way you’ll probably need the advice of a lawyer too (bummer).

But make no mistake – when done correctly this strategy will skyrocket your credibility and also multiply profits.

Alright, that wraps up today’s post.

OK – before I go…

*******************************************************************************************

I’ve got 2 quick questions for you…

  1. Which one of these do you plan on using first?
  2. What questions do you have about using these or any of the others we’ve already covered?

*******************************************************************************************

Oh yeah, don’t forget to tweet this too! (It’s to the right just below the headline for the post).

To higher profits and beyond,

Rich Schefren




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Comments:
  • http://marketingwithyou.com Alex Jeffreys

    Morning Rich,

    So it’s time for your readers to expand with this post,

    myself personally, i’ve just booked lunch with a local PR company CEO
    to cover branching my story out to the local media,

    plus ontop of that …

    later today, i’ll be buying every magazine on the local supermarket
    stand which are related to on and offline business

    I’ll review every article,

    looking for related topics / great writting styles and ofcourse to take note of the writters email address to start touching out to them so they know i exist and im willing to lend a helping hand to there articles,

    i know this will take some time BUT

    - ive been wanting to get into the mainstream media for the past couple of months,

    and today is the starting point,

    so thank you for lighting that fire for me

    talk soon bud

    alex

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  • http://www.strategicprofits.com Rich Schefren

    glad you are listening alex… and more importantly taking action…

    i’m watching your video right now… (been looking forward to seeing it)

    you can also identify writers from online publications too!

  • Alex Jeffreys

    Hey big guy … I’ll take note of online publications too, maybe you could add a source of them on your blog?

    btw – hope you enjoyed my video, it’s given me the exact feedback I needed from about 5 outta the hundreds of replies!

    I’m stoked from the replies and look forward to creating the report

    thanks for the Guidence to be able to pull off such effective marketing like this rich …

    … Ya a great mentor,

    I’m off ten pin bowling with the fam before I travel tomorrow,

    talk soon

    alex

  • http://www.magicalmarketingsystems.com Chestin Salisbury

    Rich, great content again as always. I don’t know if anyone else is doing this, but I can tell you that I’m saving each one of these posts and putting them in my ‘Reference Frequently’ file.

    In terms of which method will I use, I’m focusing on niche-fying things first. I recognize the value in becoming ‘the expert’ at something and so that’s where my focus is.

    A big challenge you’re helping me to overcome here is simply gathering proof or recognizing that I have more than I thought I did. For a long time I’ve struggled with showing sufficient amounts of proof and credibility because I haven’t had what I thought were the ‘big wins’, large clients, or overwhelming number of positive results to showcase.

    However, you’ve opened my eyes to all the different ways I can show proof and credibility with what I have managed to accomplish. Now I just need to build on those successes.

    In terms of questions, mine for today would be how can I utilize ALL of these techniques you’ve shown without becoming completely overwhelmed myself. Another way to state it, what kind of system should I implement to capture and showcase all of these elements?

    Maybe even more specifically, since I’m sure you have some type of system in place for all of this, do you have a product or program that addresses these issues?

    Thanks again and keep it fount of knowledge a-flowin’!

  • http://NahyanInc.com Nahyan

    Hello once again,

    I was out and about today and remembered “O man I think Rich Schefren made another post by now, gotta get home”

    ——————-
    Lessons:

    1) Social Proof – I love this concept. For myself, this was surprisingly “easy” for me to get because that’s where my mind works — Provide content so good that people start talking + engage them.

    I want to show you something (now that we know you read comments :)

    >> http://www.nahyaninc.com/untangle-your-time/

    It’s “feedback” on an audio series (about productivity) that I created.

    There was a huge difference in the depth and quality of comments since I shifted from a “submit comments here” box >> “let me and others know what you benefited”

    – Here’s the thing (that makes me real happy): The “social proof” stuff came in just after my 1st interaction with them (they’re new to my list + nobody knew me) and there’s 46 comments (excluding direct emails to me) and there’s only ~200 that went through this

    So social proof is a big deal :)
    ——————-

    2) Specialist – this is an essential point for online marketers, definitely makes all the difference. Not only in how they see me, but how I see them.

    My content and even personal goals changed after I decided to be “The Elite Productivity Trainer” versus, just another life coach or personal development guy

    Thank you for sharing your knowledge.

    -Nahyan

    ps. I got so sidetracked by the “Contest Winners” post and watching those videos, really good stuff.

    pps. Y’know, I read your comment to Alex on previous post that comments went down as people lost consistency. For myself, I’ve done my best to comment because this serious has been spectacular and extremely beneficial. Others just don’t say anything i guess. But still, you’d probably be happy to see 1 person implement, than 10 comments without actions right…

  • Burt

    Rich,

    For some reason I was intrigued that you were watching a video by one of your readers… so I, too, happily clicked on Alex Jeffreys name link and was greeted with his blog where the video in question popped up.

    After having been exposed to the fabulous density of your material with its packed, high-value information, I was totally shocked to hear next to zero useful information in Alex’s video! Yikes…It was full of Alex just talking and talking about his “hundreds of successful” coaching clients but with NO content whatever for a full 10 minutes. OMG!! Yes, he talks about the availability of the next in a series of his reports but that is it!

    Rich, can you please write about this marketing faux pas in your next blog post? You seem to know, or at least acknowledge, Alex as a student of yours. I can’t believe he is so oblivious to having delivered no value to his viewers and having simultaneosuly destroyed any credibility he is trying to build. He claimed there was no hype yet that is exactly all that it was as far as I can tell.

    Please correct me if I have missed something here.

    Thanks!
    Burt

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  • http://recessionsolution.wordpress.com scott aughtmon @rampbusinesses

    I like the reaching out to a reporter idea. I need to do this more with local reporters. I’m going to expert using Twitter for this.

  • http://recessionsolution.wordpress.com/ scott aughtmon @rampbusinesses

    Oops! That should have said… (feel free to delete my previous comment)

    I like the reaching out to a reporter idea. I need to do this more with local reporters. I’m going to experiment using Twitter for this.

  • http://www.strategicprofits.com Rich Schefren

    Burt… You did miss something. Right now I am replying on my iPhone (read today’s post to find out why) so I can’t answer your question as thoroughly as I’d like right now. But for now let me tell you there’s nothing wrong with creating anticipation, dialoging with your readers, and asking for their encouragement and perspective before releasing a major piece of content.

    I’ll explain more when I’m in front of a computer.

  • http://www.strategicprofits.com Rich Schefren

    Scott – start with your local reporters… But once you get some press there – set your scope on bigger media channels. This way you’ll build confidence and make progress.

  • http://www.strategicprofits.com Rich Schefren

    Chestin my best advice would be to wait a few days until I finish the series. Then I would puck two of these approaches to start with. The first one you should chose would be the one you think will be easiest to achieve based on your history and your current situation. The second one I would choose is the one you believe will bring you the biggest benefit and is possible of you dedicate enough time to achieving it. Hope that helps..

  • http://www.strategicprofits.com Rich Schefren

    Thanks Ronald – I’m blushing… Thanks for referring and commenting too. It’s readers like you that make writing here so rewarding.

  • http://www.graderaisingessaywritingtips.wordpress.com Rick Goldman

    Hi Rich,

    I want to thank you for the last two weeks.

    I can’t pinpoint the one thing that’s been the most important but do know that I’ve been following you for years and gotten so much from your free reports and Constraint Interviews.

    Since you started this dialogue, I’ve gone back and read the Attention Age stuff and downloaded the Maven report for the first time.

    This is the first time I’ve ever commented on a blog like this so thanks for motivating me over that hurdle.

    I wanted to share with you and everyone that I’ve found it really easy to collect ideas, comments, statistics, social proof and testimonials by doing surveys before and simple evaluations after I work with either individuals or groups.

    The last few years I’ve been directing plays at a small Catholic All Girls High School here in Savannah, GA.

    And because I’m also a writer and a copywriter and a problem solver, when I see something that doesn’t make sense I want to do something about it.

    I kept hearing from the seniors that they got stressed out and really stuck when they had to write simple essays. Which seemed odd. So I started asking questions and doing simple surveys to see what they meant and then ask why they thought this was so.

    Even with only 37, six question surveys I learned a lot quickly, asked follow up questions like you are doing with us and after asking teachers if the kids answers were true, and why the teachers thought they were, I was able to see 10 big problems they were having and why they were having them.

    So I put a few ideas together and started testing them in a couple of classes. And each time, I’d learn how my material worked but more important, I’d do a simple evaluation after where I asked if something was helpful, let them answer “yes, no or sorta” and then ask “If yes or sorta, Why?”

    And they’d say why and I’d go home and learn even more. And kept tweaking until I had set of essay planning questions that worked really fast and solved most of the problems.

    I know this is getting long but I just wanted to share how easy it was to get the info. I needed to get clear on the problem, make up a first stab at a solution and keep refining it until I created a little book for teachers and teens to work with.

    And I did it mostly using all the direct response stuff I’ve learned from you and Dan Kennedy and Bill Glazer and John Carlton over the last 9 years.

    Any one of us who’s been reading this blog and the comments the last week can do this. It’s easy. Especially if you do it in a place or niche where you have access to the people you want to help. In my case, teachers and students.

    I even created a little free blog a year ago and then got too busy to go back to it but it’s still there and this conversation you’ve been having with us has made me see the value of a conversation on a blog.

    For anyone interested, especially if you have kids who don’t like to plan, write and edit essays and papers, take a look.

    http://www.GradeRaisingEssayWritingTips.wordpress.com

    I’ve even got 15 testimonials, all collected from the people who tested it out over a couple of years. All I did was ask for them when something worked and they were happy and grateful. Sometimes I tape recorded them, sometimes they wrote stuff on evaluations sometimes they just said something and I asked if they’d mind if I used that for a quote.

    When we discovered it raised grades, I added that to the title.

    Obviously, I have a lot to say but I just want to let everyone know that this is all doable, no matter what your market is.

    Thanks again Rich for all of this and to everyone for your comments.

  • http://extra-income-athome.blogspot.com/2010/02/extra-income-at-home.html ??????????????????????

    glad you are listening alex… and more importantly taking action…

    i’m watching your video right now… (been looking forward to seeing it)

    you can also identify writers from online publications too!
    Very good website.

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